Once you’ve created some tickets and the sales have started to roll in, it’s time to think about managing incoming orders and attendee lists.
If you are selling tickets using the Tickets Commerce functionality in Event Tickets, order management must be done from your PayPal account. You will still be able to see all orders listed on the orders page.
We recommend you spend some time familiarizing yourself with Tickets Commerce and/or your chosen e-commerce plugin’s ordering system, as there are some differences.
The order process
The order process for Event Tickets Plus depends on the e-commerce plugin that it is configured for. But in, general:
- A customer adds one or more tickets to their cart and checks out.
- An order or purchase record is created.
- You review the order, and, if you’re happy with it, you mark the order Complete. Your e-commerce plugin may do this for you automatically.
- The moment the order is completed, tickets are generated and emailed out to the customer.
- The attendee list for the event is updated in WordPress with the ticket information and attendee details.
If you’re using the Tickets Commerce feature that’s included with Event Tickets, then the process is slightly different:
- A customer adds one or more tickets to their cart and checks out.
- The customer is redirected to PayPal, where the order is completed.
- PayPal sends the order information back to your site.
- The order information is registered and the attendee records are generated.
? RSVPs are unlike tickets and do not create or send order confirmations, but completed registrations will be captured and accessible in the attendee reports for that event.
Creating and completing orders
Normally—but not always—an e-commerce plugin will require you to manually confirm or “approve” an order for it to be completed. Let’s cover the different processes for completing orders based on your e-commerce configuration.
WooCommerce and Easy Digital Downloads
The process for completing is a little different in each of these e-commerce plugins, so the best advice here is to check their documentation for completing orders and accepting payments.
The important takeaway here, though, is that you should not assume tickets are going to be sent to the customer as soon as checkout is complete. It’s possible that you will need to manually confirm or approve the order first.
? Want WooCommerce to automatically complete orders? Here’s a snippet that can make that happen.
If you are using WooCommerce, Event Tickets Plus includes specific settings to adjust how and when tickets are created and sent to customers following a purchase.
Tickets Commerce
When Tickets Commerce is used for tickets, orders are created on your PayPal account and the information is sent back to your site. Once the information has been relayed to your site, the order will show up in the Orders report in WordPress, and ticket emails will be sent to the customer.
Attendee list
The attendee list is a report of all ticket purchases and RSVP registrations for an event. There are three convenient ways to access it. The first is to hover over an event, page, or post in your WordPress admin and click on the Attendees link: